IMPORTANT! 
PLEASE READ THEN DELETE THIS BOX

This is a template letter for guidance.  You need to add your details and where appropriate change the letter to suit your particular circumstances. 

Once you’ve made changes, always print it out and read through to check it makes sense to the recipient.

ACTION POINTS

[BLUE BRACKETS]: Put your specific info here, then delete the instructions (and change the text colour)

 [RED BRACKETS]: Just for info, after you’ve read delete

 [insert your name 
and address]

[insert date]
[insert name and 
address of credit 
card company]

Dear Sir or Madam,

Account number: [insert credit card number]

Ref: Section 75 of the Consumer Credit Act 1974

[Use this section if the company has gone into administration or delete]
I am writing to request that you reimburse me the value of [enter amount] as paid to [enter company name] for a [enter item purchased] on [enter date] with my [enter the name of your credit card] credit card.

My claim is made on the grounds that the company has gone into administration and you are jointly and severally liable for any misrepresentation or breach of contract with the above supplier under Section 75 of the Consumer Credit Act 1974.  

[Use this section if you have a faulty good or delete]
I am writing to request that you reimburse me the value of [enter amount] as [select from full payment for / partial payment towards] a [enter item purchased] I paid for with my [enter the name of your credit card] credit card to [enter company name] on [enter date].

My claim is made on the grounds that the item purchased was faulty and I have been unable to resolve my complaint with the supplier and that you are jointly and severally liable for any misrepresentation or breach of contract with the above supplier under Section 75 of the Consumer Credit Act 1974.  

[Use this section if you would like to claim additional costs or delete]
In addition to the cost of the item, I would also like to claim the additional amount of [enter amount] for the consequential losses I have incurred as a result of the suppliers breach.  These costs are as follows: [enter details of additional costs, for example cost of delivery if you have had to post a faulty good back to the supplier] bringing my total claim to [enter amount of item plus extra cost].  

[Use this section for all letters]
I look forward to a full and prompt response to this letter within 14 days.

Yours faithfully,

[insert your signature]

[insert your name (printed)]